Order Confirmation
Once you place an order, you will receive an order confirmation email. This confirms that we have successfully received your order and pre-authorized your payment. Immediately after receiving your order, we contact our suppliers to confirm product availability and ensure it is in stock for prompt shipment. If the item is on backorder or unavailable, we will cancel the pre-authorization and notify you by email. If the item is available for immediate shipment (within 5 business days), we will charge your payment method and proceed with the shipment.
Order Shipment
If the product is in stock and the payment is successfully processed, it will ship within five business days from the order date. Once the order is dispatched, we will send tracking information to the email address provided during checkout. If you do not receive tracking information within six business days of your order, please contact us at support@trucksdiy.com.
Shipping Restrictions: We do not ship outside the USA (exceptions apply). If our website allows you to check out and enter a shipping address, your order will be processed. Certain products may be available for shipping to Canada.
Changing Shipping Address
If your order has already been processed or shipped and you need to change the shipping address, we will try our best to accommodate the request. However, please note that any address changes may cause delays. Additionally, any extra charges from our freight companies due to the address change will be the responsibility of the customer. No exceptions.
Shipping Times
Please note that all shipping times provided are estimates and should not be taken as guaranteed delivery dates. We work closely with our vendors to ensure timely dispatch of orders. However, if you choose to cancel your order due to delayed shipping, you will be responsible for any related shipping charges, fees, and storage costs incurred by our warehouse. Please understand that filing a chargeback due to delays will be considered fraudulent, and the customer may be held criminally liable for theft. No exceptions.
Shipping Options
- Curb-side Pickup: Free of charge! This option typically takes between 6 to 10 business days for delivery after your order is placed.
- Threshold Shipping: Your order will be brought to your porch or sheltered area, such as a garage.
- White Glove Delivery: This premium service includes delivery to the room of your choice, any minor assembly, and removal of all packaging.
Contact Information:
For questions or concerns, you can reach us at:
Business Address:
30 N Gould St Ste R,
Sheridan, WY 82801, USA
EIN Number: 372152886
Email: support@trucksdiy.com
Phone: (888) 864 6349
By using this site, you agree to these Terms of Service. If you do not agree, please refrain from using the site.